Frequently Asked Questions
Do your prices include tax?
No, 6.5% tax is in addition.
Do you sell any additional products?
Yes, we also sell bike/ladder hooks for $5 each + tax.
Do you have a quantity discounts?
Yes, 3 or more racks are $279.00 each.
Are your racks powder coated?
Yes, the base of the rack is powder coated to allow items to slide with ease.
Are your support beams galvanized?
Yes, the 13 gauge steel beams are galvanized to protect against rust.
What type of hardware do you use?
We use 3″ heavy-duty lag screws to tie into the wooden trusses of the roof. We also use heavy-duty crimped lock nuts and grade C hex cap screws for added support and security.
Do you offer a warranty?
Yes, we have a lifetime warranty for our products. (See our warranty info page)
Can you do custom size racks for my garage?
Yes, we offer custom size racks (ranging from 4×4 to 4×6 to 3×8 to 2×12 – just to name a few)
How far down do the racks hang from the ceiling?
Smart Racks will custom cut the distance from the ceiling specific to your garage and/or your preferences. On average drops are from 16″ – 32″ to accommodate 1-2 standard rubber-made bins.
What size bins fit on the racks? And where can I get them?
The 18-gallon rubber made bins (16″ H x 16″-18″ W x 24″ L) and are available at Target or Walmart.
What if I have really tall ceilings?
There is an additional $20 per rack for dropdowns greater than 32″.
Do you do garage doors, cabinets, or flooring?
Sorry, but no, we do not install or perform any additional garage services.
What if I have items in the way in my garage?
We ask that items be moved prior to the installation. Please note, there is an additional $20 charge (paid to the installer) to move personal belongings in the garage.
Do I have to clear everything out of the garage?
No, kindly clear the work area for the installers to bring in 2 ladders and the material. We standardly install along the perimeter, so moving things to the center of the garage is acceptable.